Nexlife Refund Policy

Nexlife members who complete six months in the program and do not lose weight may request a refund, subject to the terms below.

We offer this because we think you should be able to try the program with a clear picture of what happens if it doesn't work for you. It is not a promise about results. Compounded medications are not FDA-approved, individual results vary, and no outcome is guaranteed.

Nexlife members who complete six months in the program and do not lose weight may request a refund of program fees, subject to the terms below.

We offer this because you should be able to try the program with a clear picture of what happens if it doesn't work for you. It is not a promise about results. Compounded medications are not FDA-approved, individual results vary, and no outcome is guaranteed.

What is refunded

Program and membership fees are refundable. Medication costs are not. Medication is dispensed by an independent licensed pharmacy and cannot be returned, so its cost is excluded from any refund under this policy.

Because medication makes up most of what you pay, the refundable amount will be substantially less than your total spend. For a member on the $139/month plan, approximately $250 of the $834 paid over six months is refundable."

Who is eligible

To request a refund you must:

Have enrolled on or after 01/01/2026
Have been an active member for at least 180 consecutive days
Have taken your medication as prescribed throughout, without gaps in refills
Have logged your weight at least bi-weekly in your Nexlife portal
Have lost less than 5% of your starting body weight over the six months
Have had a starting BMI of 30 or above

Who is not eligible

Members who cancel before completing 180 days
Returning members who have previously received a refund under this policy

How to request

Email care@nexlife.us between day 181 and day 210 after you enrolled.

Include your name, the email address on your account, and your starting and current weight.

We will respond within 5 business days.

Questions

Call or text (949) 818-8000, or email care@nexlife.us.

Important Safety Information

Compounded medications are not FDA-approved and have not been evaluated by the U.S. Food and Drug Administration for safety, effectiveness, or quality. GLP-1 medications carry serious risks, including a boxed warning for thyroid C-cell tumors. Do not use if you or a family member has had medullary thyroid carcinoma or Multiple Endocrine Neoplasia syndrome type 2. [See full Important Safety Information.]